Expertise · Seven practices
Every practice is a school. Learn the method, use the tools, or hire the firm.
Each school follows the same four layers: what we do for you, what we know, what you can use and what you can watch. Learn the site once and every subject reads the same way.
Asset Management
An operator-run hotel earns what its owner checks.Accounts, budget, benchmarking, agreements, capital, valuation, hold or sell
8 readingsDVDevelopment
Most of a hotel’s return is fixed before the first brick, in the brief and the area programme.Destination, concept, feasibility, design, FF&E, operator selection, pre-opening
2 readingsRMRevenue Management
Rate is decided by the forecast. A weak forecast makes every price a guess.Forecasting, pricing, controls, overbooking, groups, distribution, VASREV
3 readingsHOHotel Operations
Service is repeatable only when it is written down, trained and inspected.Guest journey, service design, SOPs, department heads, the GM’s rhythm, POMEC
3 readingsQAQuality Assurance
An audit that nobody acts on is a cost. Corrective action is the product.Brand standards, LQA and SLH benchmarks, audits, mystery guest, fire and life safety
2 readingsFBF&B and Restaurants
A restaurant makes money on contribution per seat hour, not on food cost percentage.Concepts, design, menu engineering, recipes, kitchen and BOH, restaurant revenue
11 readingsCACareers
The hotel careers that compound are planned five years at a time.Hotel school, the first five years, department head to GM, the move to ownership work
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